Do you fix other devices like the Nintendo Switch?

Yes as well as fixing phones and laptops, our repair team is experienced with fixing Nintendo Switches. As well as handing them in-store, you can post them directly to us. Just fill in the enquiry form on the repair page .

How can I change or cancel an order?

If you wish to change or cancel an order contact our Customer Service department on + 353 (0) 85 842 6533between 9:30am and 5:30pm Monday to Friday. If goods are printed and finished or in transit goods cannot be changed or cancelled.

What happens if the product I ordered is not what I expected?

If, for whatever reason, you are unhappy with your purchase, please contact us within seven days of receipt of the goods. We will help arrange for the return of the goods. The customer will pay all return costs. We will then refund you the difference or we can offer you store credit to the value of the item minus returning charge.

How do I track my order?

To track your delivery or check the status of your order, please contact our Customer Service department on + 353 (0) 85 842 6533 between 9:30am and 5:30pm Monday to Friday. What if my order arrives damaged? In the unlikely event that your order arrives in an unsuitable condition, do not sign for them and please contact us immediately.

Is there a charge for delivery?

All fees in respect of shipping and handling will be charged at the time of ordering. Payment will be deducted together with the price of the product. Nationwide next day delivery via DPD Couriers cost €7 which includes Northern Ireland . Delivery to England,Scotland and Wales is €15 and via royal mail 2-3 days delivery time.

What are the condition of the used phones you sell?

We only sell grade A+ used or new phones. Grade A+ is the premium grade and is the closest to brand new.

Do you sell new or used phones?

We sell a mixture of new and used phones and the majority of our used phones come with 1 year warranty similar to new phones.

How come you include the orginal boxes and chargers for free?

Our main online competitors charge extra for the original box or phone chargers. They often hide hidden delivery charges as well until you go to their checkout. We want our pricing to be clear when you are browsing through our website.

What comes with the phone?

All of our used phones come with the original box, USB plug, cable and sim pin.

How long do I have to wait for delivery?

We provide a next working day delivery service for all orders places before 3pm via DPD Couriers, Irelands best courier service.

FAQs Archive | The Phone Box

NEW & USED

We only sell Grade A Pre-owned

SAME DAY DISPATCH

Delivery 1-3 Days

UNLOCK & REPAIR

Quick turnaround time

WARRANTY

All Products include warranty

Title

Ireland’s leading online used sim free phone and tablet store. We offer speed of service, quality of product and value for money when it comes to your mobile device needs. We sell new, and preowned devices, repair phones and offer an unlocking service.

WE SELL

Phones
Tablets
Laptops
Accessories
Repair Services
Unlock phone

INFORMATION

My account
About us
Delivery & Returns
FAQ
Contact Us
Privacy Policy

Larkins Complex, Port Road,
Letterkenny, Co.Donegal

+353 85 842 6533

[email protected]